Guide for Clients
The law offices of KINGSUNG strive to provide our clients with quality service. This Client Guide will give a brief summary of what our clients should aim to expect from a firm such as ours. It will also outline general policies of our firm, such as the billing procedures as well as communications. Please feel free to contact any of our attorneys, who may in turn direct you to the lawyer who is most able to assist you in your case. If you are unsure about whom to speak to, we invite you to contact our Managing Director, Ye Xiujin at (86) (10) 5856-5787 or email to kingsung@kingsung.com.cn

Communicating with your Attorney
Our office hours are normally from 8:30 a.m.-5:30 p. m (Beijing Time) , Monday to Friday. However, if these hours are inconvenient for you, we are perfectly willing to meet you outside of these hours by arrangement. Meetings can be held in the conference room at our office, or at another location to better suit your convenience. We have offices in Beijing, Hubei, and Guangdong. Our addresses can be found on the contact page of our website. You may contact the lawyer you wish to seek by mailing us. Also, all our attorneys have their own telephone line extensions, which are connected to our sophisticated voicemail system.

Confidentiality
Those who work at KINGSUNG take their responsibilities very seriously and will never discuss your affairs with any other person or organization outside the firm without your express permission. We understand that clients need to know that they can trust a firm before asking it to give them advice. We also understand that this trust comes in three essential elements: 1) Clients should trust a firm to do its work within the time period agreed upon, 2) Clients should trust it to do their work to a high standard of quality and excellence, and, 3) most importantly, clients should trust the firm to respect the confidentiality of the information it is given, and to never discuss this information with other parties without your consent.

High Quality of Service
As one of the leading intellectual property agents in China, we strive to maintain the highest standards of practice through a process of selectively recruiting the best people for the job, careful supervision, and rigorous training. Our attorneys are dedicated to providing the best quality service to our clients. We strive to meet and exceed customer expectations by working together to provide information and services that are personalized to the client's needs. With our highly skilled professionals and high speed connections to professional data base systems, our lawyers have easy access to all the information they need to handle your problems. All of our operations are supported by our up-to-date office technology, maintained by our highly competent IP staff members. It is because this that we can provide you with first class service, all at a reasonable price.

Basis of Our Charges
We understand that our clients need to budget legal costs. Our goal here at KINGSUNG is to help our clients better comprehend where their money is going to, and we are happy to discuss the basis of our charges and billing procedures.

Our bills are prepared primarily on the basis of the time spent on your case, unless there is another arrangement agreed upon by both parties before the commencement of our working on the case. This rate is dependant on experience and is reviewed at the end of every year.

The time each staff member spends on your case is recorded in a computerized recording system. This system ensures that we maintain accurate records of the services provided. A print out of these bills can be provided to you upon request.

There are certain types of work, however, such as non-contentious Patent, Trademark, Copyright and Software registration, which have fixed hourly rates predetermined by the law.

Disbursements
Disbursements fees are the expenses, which we pay or incur on your behalf and are separated from our attorney's fees. We will bill you for these expenses or ask in advance for funds to cover the disbursements, such as court filing fees and search fees.

Fee Estimates
We are always happy to give clients an overall estimate of the entire fee, including disbursements. This estimate will have to be based on information, which the client gives us and our assessment of the work load involved. We will strive to notify the client of any changes in the fees, and review procedures with them.

It is often not feasible for our firm to accurately predict fees for future work, and many of the legal services that we provide do not lend themselves to fixed fee arrangements. If you would like to use our services on a regular basis, you may want to agree on a retainer to cover a proportion of our work for you.

In any event, it is our policy to handle all matters in the most efficient manner possible in order to minimize our clients' financial burden. Moreover, in the prospect of a long-term relationship, we are pleased to offer your company a discount of ten percent (10%) for our attorneys' fees should more than three (3) applications be filed at the same time.

If you have concerns about the budget, fees or disbursements, or need have a special requirement, please inform us ahead of time. Communication allows us to better work on your case.

Billing Procedures
Our bills are due for payment when you receive them, and it is expected that we receive payment within 30 days. If payment is not received within 30 days, we reserve the right to charge interest at the exchange rate of the United States Dollar. However, if you are experiencing genuine difficulty in paying our bills, please discuss the matter with the supervising attorney on your case, and we will endeavor to assist you with the matter.

How To Pay Us Less
KINGSUNG strives to make certain that you value for your money. One way of doing that is to help you make our charges as low as possible. Some helpful hints are:
　¢ Make sure you inform us of what you want us to accomplish. That way we both understand each other, and we can avoid miscommunication.
　¢ Give us all the facts that you have. Progress can be hindered when trying to find information
　¢ If you are engaging our services on behalf of a company or an organization, please allow us to be working with the person with the ability and authority to make decisions. It will save both of us a lot of time.
　¢ Insist that your supervisors act promptly to meet deadlines.
　¢ If you need to talk to our lawyers, do this in the most efficient way possible. If you need to discuss many things, it would be best to ask for a meeting where we can both use this time effectively. However, if it's not an important matter, or if there are not many matters to discuss, a phone call or email will suffice.
　¢ If you require advice of a preliminary nature, it would be most cost effective to do so in a meeting. Also, if you believe that many questions will arise when asking for this advice, a meeting would be the most convenient way to address all your questions.
　¢ If you can decide to choose our service, please contact us. We will give our Bank Account via a fax, email or phone call.

We look forward to working with you and assisting you with any problems that you may have. We hope that this advice will help us to develop a lasting and mutually rewarding relationship with you.